Shipping policy

HONG KONG JIAREN TECHNOLOGY CO., LIMITED operates the official website tiffjewelry.com. This shipping policy describes all relevant rules for order processing, logistics delivery, shipping fees and delivery scope for clothing, jewelry, eyewear and bags purchased on our site. When you complete checkout and submit your order, you acknowledge that you accept all terms specified within this Shipping Policy.

1. Order Processing Time

All in‑stock orders will be processed within 1‑3 business days after payment confirmation. Processing excludes weekends and official public holidays.
Orders placed on weekends or public holidays will start processing on the next available business day.
Pre‑order items will follow separate processing timelines stated on the corresponding product page.

2. Estimated Standard Delivery Time

After goods are dispatched from our warehouse, the estimated standard delivery time is 7‑15 working days. This is only an estimated reference, not a guaranteed delivery deadline.
Different destination countries and regions will bring differences in actual delivery cycles.
Clothing, jewelry, eyewear and bags all follow the same standard delivery timeframe.

3. Shipping‑Supported Destination Regions

Available shipping destinations can be selected directly on the checkout page. Only regions displayed at checkout are supported for delivery.
If your target country or region cannot be selected during checkout, we cannot arrange shipment to that location.
We reserve the right to suspend shipping to certain regions due to logistics restrictions or policy adjustments.

4. Shipping Cost Presentation at Checkout

Corresponding shipping fees for your destination will be automatically displayed on the checkout page before you complete payment.
Free‑shipping promotions will also be shown directly at checkout when order conditions are met.
Final shipping expense is subject to the amount shown on the checkout page. No hidden shipping surcharges will be added after payment.

5. Requirements for Delivery Address and Postal Code

You must fill in complete, detailed recipient address information and valid postal code at checkout. Incomplete or inaccurate address may cause delivery failure, parcel return or delivery delay.
Please double‑check recipient name, street address, city and postal code before submitting your order.
We will not bear additional costs caused by wrong, incomplete or invalid address information provided by customers.

6. Main Factors That May Cause Delivery Delays

Customs inspection, customs clearance audit, local policy adjustment, epidemic‑related logistics restrictions will extend delivery cycles.
Adverse weather conditions including typhoon, heavy rain, snowstorm, port congestion and flight delays will affect transportation progress.
Remote area delivery, local postal service backlog, local public holidays, carrier system maintenance may also lead to longer waiting time.
All above‑mentioned factors are beyond our direct control.

7. Order Shipping Confirmation & Tracking Information

Once your parcel is dispatched, we will send shipping confirmation email together with tracking number to your registered email address.
You can track real‑time logistics status via the tracking link provided in the notification email.
If you do not receive shipping notification within 4 business days after payment, please contact our customer‑service email.

8. Customs Duties and Import Related Fees

Import duties, customs taxes, processing fees and other local import charges shall be borne by the recipient in the destination country.
Please learn about local import‑relevant regulations before placing your order for clothing, jewelry, eyewear and bags.
We cannot predict or cover any customs‑generated costs for international shipments.

9. Parcel Cannot Be Delivered / Returned To Sender

Parcels may be returned to us because of invalid address, recipient refusal to receive, unsuccessful multiple delivery attempts.
If returned parcels incur return freight charges, such costs will be deducted from your potential refund amount.
You may choose re‑delivery service; you will need to bear the new outbound shipping cost.

10. Out‑of‑Stock & Order Adjustment After Payment

In rare circumstances, items of clothing, jewelry, eyewear or bags may run out of stock after your payment. We will notify you by email.
You can choose partial order cancellation, full‑order cancellation for full refund or wait for restock according to our notification.
We will not arbitrarily adjust or split your order without prior email notification.

11. Shipping Limitations For Special‑Category Goods

Some jewelry, eyewear accessories may have special logistics restrictions in individual destination countries.
We follow international transportation rules for accessories and fashion goods when dispatching parcels.
We cannot guarantee customs clearance success for every destination country, even if goods are normally shipped out from our side.

12. Lost Or Damaged Parcels During Transit

Please inspect parcel outer package carefully upon receiving your clothing, jewelry, eyewear or bags order.
For confirmed lost‑in‑transit parcels, we will assist you to launch logistics claim procedures with carriers.
Claims application must be submitted within valid time frame specified by logistics providers.

13. Prohibited Shipping Situations

We cannot deliver to PO box addresses for some logistics channels. Please provide real physical delivery address.
We refuse to ship to regions under international sanction or regions with serious logistics interruptions.
We reserve the right to cancel orders which violate international shipping rules.

14. Shipping Related Modification After Order Submission

Address modification request must be submitted before parcel dispatch via contactus@lovarene.com. Modification cannot be guaranteed after shipment.
Changing destination address may possibly generate extra logistics fees to be covered by customers.
Once the parcel has been handed over to logistics carrier, we lose control over destination address adjustment.

15. Contact Method For Shipping‑Related Enquiries

For questions about processing progress, delivery status, shipping fees and delivery scope, please email us: contactus@lovarene.com.
Please attach your order number in email content to speed‑up response efficiency.
Our customer service team will reply you within 1‑2 business days according to our service hours.

All delivery‑related timelines mentioned in this shipping policy serve as reference only and are not legally binding delivery guarantees. tiffjewelry will try its best to cooperate with reliable logistics partners to deliver your clothing, jewelry, eyewear and bags safely. If you encounter logistics abnormalities, please reach out to us timely via our official email contactus@lovarene.com and we will provide reasonable support within our capability scope.